Qualico About QualicoLatest NewsResourcesCustomer Care
Qualico
Qualico
Qualico Philosophy
HOME  /  customer care  /  faqs
Qualico

ask us a question

contact us

faqs

If you're curious about something that doesn't appear among these Frequently Asked Questions, please Ask Us a Question.

Q:  

Am I responsible for my fence maintenance?

A:   All fences backing onto open space or roads are constructed within the homeowner’s lot. Maintenance of these fences falls to the property owner for both sides of the fence. Maintenance of all other fences located on the perimeter of a lot is the responsibility of each property owner for their own side of the fence.

Q:  

Can I build a shed on top of the concrete gutter at the back of my house?

A:   No. These drainage gutters, called “swales” are to be protected from any obstruction because they assist in the management of stormwater. There is a restriction on the Certified Copy of Title of your property called an Overland Drainage Easement and Restrictive Covenant that stays registered on your lot forever in order to protect and maintain proper drainage of the lots in the neighbourhood. The Easement extends beyond the edges of the gutter itself, and up to 1.5 m (4.92 ft) either side of the gutter, so that drainage patterns are maintained. During high rainfall or snow melt, the gutter may overfill and the water will flow beyond the edges of the gutter to the limits of the easement area. Check your Title before building or placing anything (including a fence) near your rear yard drainage gutter.

Q:  

Can I mow the area behind my house if it is an Environmental Reserve (ER)?

A:   No. The Municipal Government Act (MGA) states that an applicant for subdivision may be required to dedicate land as an environmental reserve. Environmental reserves ensure that building does not occur on land subject to natural hazards which is to be left in its natural state. Individual residents cannot use environmental reserves for their own purposes. Unfortunately, environmental reserves are sometimes misused. Adjacent landowners must not compromise the purpose and nature of these reserves through the removal of trees and vegetation, mowing the grass, the on-site development of fences, decks or other structures, the re-contouring of the site and other private uses of these reserve lands.

Q:  

Can I purchase a lot and build my own house?

A:   Qualico Communities uses approved builder groups for each community. In order to purchase a lot please use one of the following starting points:
> Select a Qualico Community
> Select a Qualico Builder Partner

Q:  

Can we swim or skate on our community's storm pond?

A:   Please do not swim or skate on ponds in your community unless a sign indicates you may do so. These ponds are for rainwater and snow melt, thus the movement of water through the pond causes ice to remain thin and the water unsafe for swimming.

Q:  

Do I get a fence on my lot?

A:   Developer fencing is provided on laned lots, or on lots that side onto another lot (i.e. between houses). Fencing height is set out by municipal bylaws. Qualico Communities will provide standard fencing as set out below:
Wood Screen Fencing is used on the rear of lots that back onto another lot.
Chain Link Fencing is used on the rear and/or sides of lots that either back or side onto MR areas.

Q:  

Does the developer provide any trees for my yard?

A:   The Developer always adheres to the city, town or municipal bylaws to address tree planting regulations. Each municipality has different requirements. For example, the City of Calgary requires a tree to be provided with each lot where applicable.

Q:  

How do I report a burned out street light?

A:   If a streetlight is not operating in your community, please call the City of Calgary at 311 and they will send someone to check on the problem.

Q:  

How high can a fence be?

A:   Side yard fences may be a minimum of 1.2 meters (4 feet) in height to a maximum of 1.8 meters (6 feet). If the height of the side-yard fence differs from that of the rear fence, a gradually stepped design is required to integrate the two heights.

Q:  

My sidewalk is damaged. When will it be fixed?

A:   Construction damage repairs to your sidewalk are done two years after the subdivision was first constructed. When the repairs are being made, you may loose partial or complete access to your driveway during the time of repair. Please avoid driving on newly placed concrete for at least 2 weeks to allow it to gain enough strength to support a vehicle. Concrete requires 28 days to reach full strength.

Q:  

The pavement on my street is lower than the gutter and it does not drain properly. Why is it left like this?

A:   The pavement in new subdivisions is intentionally left low to allow a period of time for settlements to occur and to make repairs to damaged concrete. Two years after pavement is installed, a second ‘lift’ of asphalt will be installed over the first to fix any settlement. At this time, your pavement will be flush with the concrete edge of the gutter. This is a construction requirement imposed on the developer by the City of Calgary.

Q:  

What are bioswales?

A:   Bioswales assist in the management of stormwater by providing natural percolation of runoff into the ground and the conveyance of lot drainage to a drainage course. They are designed to support specific types of vegetation and soil that support drainage and percolation. Bioswales may be part of your lot and are constructed to extend below the ground to a depth of up to 1 m (3.28 ft). They will not operate properly if altered through mowing, planting, removing material or blocking drainage. There may be a restriction registered on your lot that governs what you can and cannot do on or near bioswales. This restriction is called an Overland Drainage Easement and Restrictive Covenant and stays registered on your lot forever in order to protect and maintain proper drainage of all lots in the neighbourhood.

Q:  

What are the different types and how do they differ?

A:   MR: Municipal Reserve is a public park which will eventually be owned by the City/Town/Municipality and may have play structures on it.

ER: Environmental Reserve is natural area owned by the City/Town/Municipality. It is maintained in a natural condition and will not contain play structures. Vegetation is not groomed and has restricted access.

Q:  

What are the various lot types and how are they defined?

A:   Level Lot: Have minor grade variance, sloping from front to back.
Back to Front Lot: Lots with grade variance from back to front, with slope draining from the back to the front of the lot.
Under Drive Lots: Back to front lots with major grade variance, sloping/draining to front of the lot. Under drive house plans always have their garage at a lower level than the main living area.
Walkout Lots: Have a grade variance sloping from front to back with a minimum grade difference of 1.8 m (approximately 6.0 ft) lower in the back.
Transitional Lots: Meet the criteria for a level lot on one side but have a greater grade variance on the other side (front to back or side to side).

Q:  

What are those undeveloped parcels of land in my community?

A:   FUD: Future Urban Development (formerly called UR, or Urban Reserve). It is a land use designation under the City of Calgary’s Land Use Bylaw specific to land that is waiting to be developed in future. It is not a park or environmental reserve area. Development of FUD is usually not far off and is normally subject to a land use application and public process.
S-SPR: Special Purpose Reserve, formerly known as MSR (Municipal School Reserve) refers to land dedicated as school reserve, municipal school reserve, community reserve and public reserve.
Resident Association Sites: A privately owned site designated for the enjoyment of the community. They may include facilities, buildings, entry features, parkettes, signs and pathways (if they contain pathways, maintenance may not include snow removal in winter). QC maintains and owns these parcels until they are turned over to an active Residents Association.

Q:  

What do you do during a big rain storm when the street is flooded and water is starting to come into your yard?

A:   The streets of any new subdivision in the City of Calgary are designed to be in compliance with an approved Stormwater Management Plan to handle severe rainstorms. The Trap Low Design is a requirement by the City of Calgary Wastewater and Drainage Division as part of this plan.
Ponding areas are designed and constructed to temporarily hold back runoff so that areas downstream do not receive large quantities of stormwater/snowmelt all at once. To assist the underground pipe system during a rainstorm, temporary stormwater storage sites called “Trap Lows” are designed into the streets, lanes and even parks to accommodate a high volume of water. These ponding areas eventually drain down slowly (up to 24 hours) and are designed so that the detained water does not enter any buildings.
The ponding may encroach into the lot or driveway and remain there for a while. Do not panic if you see water rising in your street, or even in your driveway, during a fast rainfall. Predetermined grading plans are followed at the time of construction to ensure the water will flow towards the Trap Low and slowly drain into catch basins once the rain subsides. There is an easement registered on any lot that will have temporary ponding on it. This easement is registered in favour of the City/Town/Municipality and legally permits the ponding to occur on the lot.
Should you have concerns that there may be a blockage preventing the ponding to drain slowly into the catch basins, as stated above, report your concern to The City of Calgary by dialing 311.

Q:  

What does Architectural Assurance mean?

A:   This means that builders and purchasers are assured a level of commitment to the aesthetic value of a neighborhood. Architectural Guidelines exist to ensure that every home built in a Qualico Community works with the surroundings and is consistent in creating a strong community landscape and a real sense of place. This assists the builder and purchaser in visualizing the built-out community.

Q:  

What is erosion control?

A:   An Erosion and Sediment Control Plan is a regulatory responsibility of QC in any developing area, serving to protect the integrity of our water. Part of this plan includes a stormwater collection and conveyance system that feeds into a stormpond facility. Other components include silt fencing, catch basin inlet protection, trapped lows, ditching, earth berming and regular street cleaning. These measures help ensure our receiving streams remain clean and healthy.

Q:  

What is the purpose of retaining walls in my yard?

A:   Retaining walls assist in leveling out sloping areas and ensure that water drains away from the foundation. Retaining walls are required on lots where there is more than a 3:1 slope on the property. Generally, the retaining walls within the lot are the responsibility of the builder. Grades and slopes are examined by the architectural assurance committee and if substantial slope is present, than the committee will suggest or require that a retaining wall be constructed. All retaining walls shall be constructed to compliment the exterior home design and finish, and should blend with the lot landscaping. They are to be made of materials such as brick, stone or simulated stone and have a finished cap.

Q:  

What materials can be used and what colour can it be?

A:   There may be materials specified in the Architectural Guidelines for a particular community, thus these guidelines should be referenced first. The basic rule of thumb regarding the aesthetic of your fence is that it ought to coordinate with other fences within the area in design and colour. What this really means, is you should discuss your plans with your neighbours.

Q:  

When do developers provide fences?

A:   QC provides a variety of fencing types in each community. Lots that back onto other lots or side onto a walkway typically have wood screen fencing provided at the rear property line and along the side property line, respectively. To further enhance lots backing or flanking green spaces, including parks or MR, black chain link or wrought iron is provided depending on the community’s architectural standards.

Q:  

When does landscaping occur, and who is responsible?

A:   Once construction is complete and new homeowners take possession of their homes, the responsibility and obligation to maintain the lots in a safe and aesthetically pleasing state transfers to the new homeowners. Homeowners are required to ensure that soil does not erode from their lots and must take the same care and caution as the builders. Once the lot is compacted, graded correctly and the builder has received their By-law Grading Certificate, you should sod or seed their yard to prevent topsoil from eroding onto the streets and entering the storm sewer system. It can take up to one and a half years from the move-in date before a builder receives a By-law Grading Certificate.

Q:  

Who determines the amenities that will be available in my neighborhood?

A:   Community amenities are discussed during new community planning stages. The Developer will perform market demand studies to assist in determining what the area may need in terms of recreational, commercial or retail space. Most often there is collaboration between levels of government, municipalities and developers that may result in a joint effort in providing said amenities. Developers generally provide landscaping and pathway systems that enhance neighborhoods and allows for connectivity and pedestrian oriented development.

Q:  

Why are there bags around the catch basins (drains) causing the street to flood?

A:   In new areas and in construction zones, stormwater inlets (catch basins) on the streets are often protected with socks or bags to reduce the amount of sediment that enters the storm sewer system that drains directly to the Bow River. This is a requirement from Alberta Environment to protect the water quality of our river systems. Sediment from construction sites can have a significant impact on the water quality of the river. Although this can be annoying for people living in the area or driving on the road, this small inconvenience is worthwhile if it helps to improve water quality. It is unlawful to remove these devices. They will be removed once construction in the area is no longer tracking mud onto the streets.

Q:  

Why do I have to let the developer approve my house colors?

A:   Color selection is subject to Developer involvement as purchasers and builders alike tend to look at each home as a stand alone building, rather than as one residence fitting into a whole neighborhood. Exterior colors- similar to clothing colors- have a cycle. Driving around different neighborhoods built in different decades, it is easy to gauge when the homes were built, as colors and materials evolve and change. There are always "choice" colors, and without the involvement of the architectural assurance committee, more houses would be of the same choice. Color repetition "rules" are in place for the benefit of the purchasers. This ensures that the same colors are not repeated on neighboring houses, and ensures that we can maintain a unique character and cohesiveness throughout the community
Qualico
Qualico
Qualico Corp.
About Qualico
Latest News
Site Map
Privacy Policy
communities
Crestmont
Evanston
Ravenswood
Redstone
Silverado
The Hill in Westridge
resources
Gallery
Downloads
Useful Links
customer care
FAQs
Contact Us
Qualico Dream Discover Develop